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Terms of Service

Last Updated: November 1, 2023

Welcome to Aussie World Tours. Please read these Terms of Service ("Terms") carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using the Aussie World Tours website or any of our services, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website, booking a tour, or using any other service offered by Aussie World Tours (collectively, the "Services"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

If you are using our Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4. Account Registration

Some parts of our Services may require you to create an account. When you register for an account, you agree to provide accurate, current, and complete information and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized access to or use of your account. We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter is inaccurate, untrue, or incomplete.

5. Booking and Payment

5.1 Booking Process

When you book a tour through our website, you are making an offer to purchase our services. All bookings are subject to availability and confirmation by Aussie World Tours.

5.2 Pricing and Payment

All prices are quoted in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Payment can be made using the methods specified on our website at the time of booking.

We reserve the right to change prices at any time before you make a booking. Any price change will not affect bookings already confirmed by us.

5.3 Deposits and Final Payments

A non-refundable deposit is required at the time of booking to secure your reservation. The amount of the deposit will be specified during the booking process. Final payment is due at least 60 days prior to the departure date, unless otherwise specified.

If you book a tour less than 60 days before the departure date, full payment is required at the time of booking.

6. Cancellations and Refunds

6.1 Cancellation by You

If you need to cancel your booking, you must notify us in writing. The following cancellation fees apply:

  • 60+ days before departure: Deposit only
  • 30-59 days before departure: 50% of total booking cost
  • 15-29 days before departure: 75% of total booking cost
  • 0-14 days before departure or no-show: 100% of total booking cost

6.2 Cancellation by Aussie World Tours

We reserve the right to cancel a tour for any reason, including insufficient participants or force majeure events. If we cancel a tour, you may choose between:

  • A full refund of all monies paid
  • A credit toward a future tour
  • An alternative tour of comparable standard, if available

Aussie World Tours is not responsible for any incidental expenses that you may have incurred as a result of your booking, such as visas, vaccinations, non-refundable flights, or loss of enjoyment.

6.3 Changes to Bookings

If you wish to make changes to your booking after confirmation, we will make reasonable efforts to accommodate your request. However, if we cannot make the requested changes, this will be treated as a cancellation by you and the cancellation charges outlined above will apply.

7. Tour Participation and Behavior

7.1 Fitness and Health

You must ensure that you are physically and mentally capable of completing the tour as described in the itinerary. You must disclose any pre-existing medical or health conditions that might reasonably be expected to affect your participation in the tour at the time of booking.

7.2 Documentation

You are responsible for obtaining and maintaining all necessary travel documents, including but not limited to passports, visas, health certificates, and insurance. We are not responsible if you are denied entry to a country because you lack the proper documentation.

7.3 Behavior

You agree to follow all reasonable instructions provided by our tour guides and representatives. We reserve the right to remove you from a tour if your behavior is deemed to be detrimental to the enjoyment of other participants or for any other reason in our sole discretion. In such cases, no refund will be provided.

8. Travel Insurance

We strongly recommend that you purchase comprehensive travel insurance that covers trip cancellation, medical expenses, personal injury, death, and repatriation, as well as loss of luggage and personal effects. Travel insurance is not included in the tour price and is your responsibility.

9. Limitation of Liability

To the maximum extent permitted by law, Aussie World Tours and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to:

  • Your use of or inability to use our Services
  • Any changes to or unavailability of our Services
  • Any delay, inconvenience, loss of enjoyment, or increased costs due to circumstances beyond our control
  • Personal injury, property damage, or death that occurs during a tour
  • The actions or omissions of third-party suppliers and service providers

In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you for the specific tour giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Aussie World Tours and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your misuse of our Services

11. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Aussie World Tours or its content suppliers and is protected by Australian and international copyright laws.

You may not use, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.

12. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without giving effect to any principles of conflicts of law.

Any dispute arising out of or relating to these Terms or your use of our Services shall be resolved exclusively by the courts of New South Wales, Australia.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Aussie World Tours.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and Aussie World Tours concerning your use of our Services.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Aussie World Tours
123 Explorer Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8765 4321

Aussie World Tours

Providing premium tour experiences across Australia and worldwide since 2005.

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