Privacy Policy

Last Updated: November 1, 2023

At Aussie World Tours, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book a tour or service
• Sign up for our newsletter
• Complete forms on our website
• Contact us via email, phone, or other communication channels
• Participate in surveys, contests, or promotions

This information may include:

• Name, email address, phone number, and postal address
• Date of birth and nationality
• Passport or identification details when required for travel arrangements
• Payment information (credit card details, billing address)
• Travel preferences and special requirements
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral sources
• Device information (including mobile device identifiers)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your tour bookings and travel arrangements
• Create and maintain your account
• Provide customer support and respond to inquiries
• Send you transactional emails and booking confirmations
• Send marketing communications and newsletters (with your consent)
• Personalize your experience on our website
• Improve our website, products, and services
• Conduct research and analysis
• Comply with legal obligations
• Prevent fraudulent activities and ensure security

3. Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Travel suppliers (hotels, airlines, tour operators)
• Payment processors
• Customer service providers
• Marketing and advertising partners
• IT and cloud service providers
• Analytics providers

These service providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

3.2 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid requests from public and governmental authorities
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Prevent or investigate possible wrongdoing in connection with our services

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6.1 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly with your request

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or bookings.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.